Some problems are faster to solve together than over email. Book a scheduled session and a member of our team will walk through AuditProRx with you, on your screen, at your pace.
A remote assistance session is a scheduled, guided screen-share with someone on the AuditProRx team. We use it to help you generate your first audit report, track down a wholesaler file that will not reconcile, interpret a PBM lookup result, or get a new team member comfortable with the platform.
It is a walkthrough, not remote control of your machine. You drive; we guide.
Pick a slot that works around your dispensing hours. Sessions are scheduled, never unannounced.
You receive a confirmation with the session link and a short list of what to have open.
You share your screen and stay in control the entire time. We guide you through the workflow, answer questions, and hand the wheel back.
A few minutes of setup makes the session far more productive:
You initiate the screen share and can end the session at any moment. Nothing runs unattended.
Sessions stay scoped to the workflow you asked about. If patient data is on screen, we ask you to close it first.
We do not record sessions or retain protected health information from what appears on your screen.
Remote support follows the same HIPAA-aligned handling standards as the rest of the platform.
Pick a time that suits your pharmacy, or reach out and we will find one together. We typically respond within a few business hours.
Or message us on WhatsApp at +1 (551) 229-6466The Documentation covers the full audit workflow, and the Help Center answers the most common questions.
